Frequently Asked Questions

Frequently Asked Questions

What can we help with today?

You submit 2D and 3D CAD drawings and we will provide manufacturing design and solutions upon receipt of your order.

In order to provide accurate quotes, we only accept DWG, DXF, IGES, Solid Works, Master Cam format files, drawings require complete manufacturing information.

Our delivery time is usually in the following stages:

Quotation stage: After receiving your drawings and requirements, we will provide a detailed quotation within 1-2 working days.

Production preparation stage: After confirming the order, it usually takes 1-3 working days to prepare for production, including material procurement and programming.

Processing stage: Processing time depends on the complexity and number of parts. In general, simple parts may be completed in 3-5 business days, while complex or high-volume orders may take 7-15 business days or more.

Quality inspection and delivery stage: After the completion of processing, we will carry out a strict quality check, which usually takes 1-2 working days. After passing the quality inspection, we will arrange the delivery immediately.

In general, from the confirmation of the order to the final shipment, the standard delivery time is about 7-20 business days. The specific delivery time will be adjusted according to your specific needs. Please contact our customer service team for a more accurate delivery estimate.

Yes, we provide comprehensive after-sales service for all orders, including but not limited to the following:

Quality assurance:

We carry out strict quality control on all parts to ensure compliance with your drawings and specifications.
If you find any quality issues after receiving the product, please contact us within 7 days and we will investigate and provide a solution.
Technical support:

Our engineering team is ready to provide you with technical support, including parts design optimization advice, processing process consultation, etc.
If you encounter any problems in the use of our products or need further technical guidance, please feel free to contact us.
Return and exchange Policy:

For quality problems caused by our reasons, we provide free rework or reprocessing services.
If the problem cannot be solved by rework, we will arrange a return or exchange for you on a case-by-case basis.
Continuous improvement:

We take customer feedback very seriously and use it to improve our products and services.
Your comments and suggestions are very valuable to us, and you are welcome to provide us with feedback at any time.
Customer Training:

If you require, we can provide training and guidance on CNC machining to help you better understand and use our products.
If you have any questions or need help, please feel free to contact us

We can not only machine the parts, we also can do surface finishes, such as anodizing, plating, powder coating, painting etc.We also assembly the parts if necessory.

No MOQ, For small batch customization of 1-50 pieces, the cost is higher, and the production cost of 50-10000 pieces is lower

Yes,We produce and process in strict accordance with the quality control system, and have passed the quality management iso9001:2015 certification, and the quality inspection report will be sent to you together with the product

Customize the mold to meet your needs with drawings and samples!